Refund Policy
At ARK Enterprises, we aim to provide quality products and reliable service to our customers.
Since our business primarily deals in nutraceutical & Food Ingredients the return, replacement or refund of products may depend on the nature of the product, order specifications and applicable commercial terms.
Order Cancellation
Cancellation requests should be communicated to ARK Enterprises as soon as possible. Once an order has been processed, dispatched or supplied, cancellation may not be possible.
Damaged or Incorrect Products
If a product is received damaged, incorrect or materially different from the confirmed order specifications, please contact us promptly with relevant details and supporting photographs/documents where applicable. The matter will be reviewed and, where applicable, an appropriate replacement, credit or refund may be provided subject to verification.
Refunds
Where a refund is approved, the refund method and processing time will depend on the payment method and applicable circumstances. Any applicable deductions, charges or non-refundable amounts will be communicated to the customer where relevant.
Non-Returnable Products
Products that have been specially sourced, customized, opened, altered, stored improperly or supplied according to specific customer requirements may not be eligible for return or refund, subject to applicable law and agreed commercial terms.
Contact Us
For any return, replacement or refund-related enquiry, please contact:
Each request will be reviewed individually based on the order details and applicable terms.